Frequently Asked Questions
Find answers to our most common questions below.
General Questions
What services does Fozzaro Group offer?
We offer a comprehensive suite of services including IT consulting, software development, cloud infrastructure management, and digital transformation strategy.
Where are you located?
Our headquarters are located in Douala, Cameroun.
How long have you been in business?
Fozzaro Group was founded in 2010 and has over a decade of experience delivering top-tier solutions to enterprise clients.
Services & Pricing
How do you structure your pricing?
Our pricing is project-based or retainer-based depending on the scope and duration of the engagement. We provide detailed quotes after our initial consultation.
Do you offer ongoing support?
Yes, we offer comprehensive post-launch support and maintenance packages tailored to your specific needs.
Can I request a custom feature?
Absolutely. Custom software development is one of our core competencies. We build tailored solutions to fit your exact business requirements.
Technical Support
What is your SLA for critical issues?
For enterprise clients with a support contract, our SLA guarantees a response within 1 hour for critical issues, 24/7/365.
How do I submit a support ticket?
Existing clients can submit tickets through our dedicated client portal, or by emailing contact@fozzaroglobal.com.